Similar to this, the Consumer Affairs Ministry has proposed to mandate e-commerce companies to make few appointments.
These are a grievance officer, a chief compliance officer and a nodal contact person for 24×7 coordination with law enforcement agencies.
E-commerce companies are also asked to share information with a government agency lawfully authorised for investigative or protective or cyber security activities.
This is for the purposes of verification of identity or for any legal procedures or in relation with cyber security incidents.
The information so sought will have to be produced by the e-commerce company within 72 hours of the receipt of an order from the said authority.