Explain the various challenges present e-Sanjeevani telemedicine platform and suggest measures to overcome them. (200 Words)
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IAS Parliament 4 years
KEY POINTS
The platform was developed by the Centre for Development of Advanced Computing, to improve access to health services that had severely been curtailed during the pandemic by lockdown.
Big hurdles
Abuse
· The patient verification process of registration for eSanjeevani is similar to that of private platforms, which makes it susceptible to similar abuse.
· To simplify registration, no proof of identity is requested while signing up and a simple OTP verification process is employed.
Availability
· Doctors, particularly women, who have faced abuse on these platforms may decline online consultations in the future.
· This would reduce the availability of healthcare professionals necessary for such platforms to function effectively.
Access
· eSanjeevani is available as a video-based mobile and web application. This requires the patient to have a smartphone or a laptop with an internet connection.
· Most of the poor households in the country lack digital literacy and it will be difficult for them to utilize the platform.
Measures
· Taking more doctors to address the patients.
· The platform could provide an option for patients to record their symptoms or ailments when they first seek a consultation..
· Governments should set up functional teleconsultation helplines, auto-diallers, text messages, and other asynchronous channels.
· The government can also use community-based local centres equipped with mobile devices or tablets, such as panchayat offices and self-help groups.
Priya Verma 4 years
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yuvaraj 4 years
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Dev 4 years
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Sethu 4 years
