29/09/2021 - Governance

KEY POINTS

While there are many people, including former civil servants, who are in favour of civil servants using social media in their official capacity, others argue that anonymity, the defining feature of Indian bureaucracy, gets compromised in the process.

Usage of social media

·        Social media has also created a positive outlook towards an institution long perceived as opaque and inaccessible.

·        Social media has increased awareness among people about government policies and programmes.

·        It provides an opportunity to bureaucrats to shape the public discourse and engage with the public while being politically neutral.

·        Both values and facts are getting reshaped due to fake news and systematic propaganda within public policy circles as well.

·        Anonymity and opaqueness have already been watered down through the Right to Information Act of 2005.

Criticisms

·        Social media is getting used by civil servants for self-promotion.

·        Through their selective posts and promotion of these posts by their social media fans, civil servants create a narrative of their performance.

·        It is not a formal set-up where accessibility and accountability are based on uniformity of treatment.

·        Social media accountability is no alternative to institutional and citizen-centric accountability. 

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